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Client Service Support Analyst

Aphelion is one of the world’s leading companies when it comes to the development of electronic trading systems for the international foreign exchange market. The company was founded in Sweden in 2006 by a team of FX specialists with in-depth knowledge of the industry. The software created has revolutionized the ability to trade FX in real time.

Continuing the growth path we are looking for the best people out there to further transform the future of FX trading.

About the position

This is a great opportunity if you thrive in giving superior 1st line support of a business critical system. Our customers are banks all over the world with the mission to reach the highest hit-ratios for more FX deals. With our systems the speed is achieved with supreme hardware, top tier network access and integration of real-time technology into one core system.

You will be part of the support team working closely with Technical Account Managers and developers but most importantly you will be key in building long term relationship with our customers.

Responsibilities and most important tasks

  • Giving superior 1st line support of our FX software application
  • Take ownership of customer issues and see problems through resolution
  • Ensure proper recording and closure of all issues in JIRA (tracking issue system)
  • Systematically document knowledge in the knowledge base tech notes and articles
  • Provide prompt and accurate feedback to customers according to the SLA
  • Follow, maintain and improve standard procedures of the support function

Requirements

  • Experience from Financial industry
  • B.Sc. in Information Technology, Computer Science or equivalent
  • Minimum 3 years experience from software development or technical support of complex systems
  • Minimum 3 years experience from sales or customer support, including both written and verbal customer communications
  • Basic knowledge in Java programming
  • Excellent communication skills in English both written and verbal

Meriting

  • If any experience from the FX industry we really want to meet you
  • Experience from working with JIRA
  • Knowledge in networking infrastructure

Working at Aphelion

We believe in hard work and an open environment where everyone contributes to our success. Going to work with a mission every day you will work in creative projects with inspiring colleagues from all over the world. Here you can take ownership of your job and grow your skill-set given a lot of responsibility and interaction with all functions and levels of the company.

To help you succeed at work and to live a healthy, balanced life we want to empower you with something extra. We offer health allowance, catered breakfasts and dinners, team outings and events and much more.

The selection and interviewing process will be ongoing. We recommend that the right candidates apply today.

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

APHELION OFFER

  • TRUE FINTECH IN THE HEART OF STOCKHOLM, LONDON & NEW YORK

    We are a true Fintech innovator with a unique offer in the FX industry. Here you can grow your skill-set given a lot of responsibility in a business with a bright future.

  • INTERNATIONAL

    You will meet inspiring colleagues from +10 nationalities and interact with customers from all over the world. This enables you to to build international experience and to be part of a dynamic environment.

  • EXTRA

    To help you succeed at work and to live a healthy, balanced life we want to empower you with something extra.

    We offer health allowance, catered breakfasts and dinners, team outings and events and much more.

LIFE AT APHELION

We believe in hard work and an open environment where everyone contributes to our success. Going to work with a mission every day you will work in creative projects with inspiring colleagues from all over the world. Here you can take ownership of your job and grow your skill-set given a lot of responsibility and interaction with all functions and levels of the company.

Already working at Aphelion?

Let’s recruit together and find your next colleague.

email
@aphelion.se
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